You can pay with a credit card (CB, Visa, MasterCard) for any order under 5000€. A wire transfer will be asked for orders above 5000€. In any case, your payment will be made directly through the bank interface, which is encrypted and 100% secure. No data relating to your payment method will be recorded by the website www.pleasurewine.com.
Shipping costs are determined by Pleasure Wine, depending on 3 factors:
- The number of bottles sent (which determines the weight/volume of the parcel)
- The delivery area
- The total cost (plus taxes) of your order, since shipping is insured ad valorem
We invite you to verify your shipping costs during the online purchase: once the items are in your cart, simply click "Order" to have a recap of all your costs.
After your order has been placed, the carrier will send you a tracking number you can use directly on their website to follow your parcel's status.
Simply input your voucher / code during the "Shopping Cart Summary" step (the first step of your order), to get your discount.
To stop receiving our newsletter and special offers, please send us an email at firstname.lastname@example.org.
We prepare your order with the utmost care: we use cases specifically designed for wine, spirits and champagne bottles, that have been provided by the carrier. Each bottle is placed in plastic film and then inserted in a cardboard casing containing specific cushioning material, in order to guarantee optimal conditions during transport.
Your order will be processed and shipped as soon as your payment comes through. Shipping usually take place at the beginning of every week (Wednesday at the latest), to avoid shipments getting stuck in the carrier's warehouses during the weekend. Likewise, in case of heat waves, we might be forced to delay shipping, as to preserve your items from weather conditions that could be harmful to them.
In case your order gets delayed or if you want to give us more specific delivery instructions, you can leave us a message during the "Address" step (N°4) when confirming your order. You can also contact us at email@example.com.
For any issue related to the integrity of your order, please contact us at firstname.lastname@example.org as soon as possible. Don't forget to send us photographic evidence as well, so we can take care of the issue quicker. In order to prevent any inconvenience, always check your parcel in the carrier's presence if you detect any anomaly (sound of broken glass, leakage...)
The original receipt will be added to your parcel. If you need a copy, please contact us at email@example.com.
If you missed the delivery, the carrier will leave you an attempted delivery note. You can then decide to pick up your parcel at a relay point, choose another delivery address, or schedule another date for the delivery.
- It is possible that the selected item is no longer available, in which case we invite you to send us an email at firstname.lastname@example.org, so we may work on getting you that specific item.
- Some bottles are particularly rare and their prices can be subject to change. Don't hesitate to send us an email at email@example.com for additional information (availability, pictures, price...)